Engine 01
AI Intelligence
AI that can talk to your customers — on the phone, on your site, all day.
- AI Voice Agents
- AI Chat Agents
- AI Sales Assistance
- AI Receptionists
- AI Customer Support
- AI Lead Qualification
The AI Business Operating System™
Your business is losing moneywhile you sleep.
Let's find out how much.
Hilliard Enterprise Software combines AI, automation, CRM, sales, marketing, communication and customer management into one intelligent business operating system.
Discover what's automated, what's missing, and where opportunities may be slipping through your business.
Live system activityDemo
- AI CALL ANSWERED · 00:02
- LEAD CAPTURED · WEB FORM
- SMS SENT · FOLLOW-UP 1
- PIPELINE → QUALIFIED
- APPOINTMENT BOOKED · THU 9:00
- REVIEW REQUEST SENT
- CONTACT REACTIVATED
- PAYMENT RECORDED
2,940
Automations
312
AI Convos
0
Manual steps
Illustrative demonstration data
The business operating system
One system. The entire customer journey.
Attention comes in one side. A repeat customer comes out the other. Every stage in between is connected, tracked and automated instead of remembered.
ATTRACT
Funnels, landing pages, campaigns and ads bring people in.
The other cost
Software isn't the only cost.Inefficiency has a price too.
01
Missed Calls
A call that isn't answered is rarely called back.
02
Unfollowed Leads
Interest fades fast without a second and third touch.
03
No-Shows
An empty slot costs the same as a busy one.
04
Inactive Customers
The most affordable customer is one you already earned.
05
Manual Labor
Hours spent re-typing data are hours not spent selling.
06
Slow Response Times
Speed is often the difference between two similar quotes.
07
Lost Reviews
Reputation compounds — or quietly stalls.
08
Disconnected Systems
Every handoff between tools is a place to drop something.
Every disconnected process creates another opportunity for customers, time or revenue to slip through the cracks.
Calculate my opportunityBefore / after
Same business. Different operating system.
Drag the divider to compare how the work gets done.
After Hilliard
One business operating system
- AI Receptionist
- Centralized CRM
- Automated Follow-Up
- Sales Pipeline
- Scheduling
- AI Customer Service
- Review Generation
- Lead Reactivation
- Payments
- Reporting
- Marketing Automation
Before Hilliard
Ten tools, none of them talking
- Multiple disconnected tools
- Manual follow-up
- Missed calls
- Lost leads
- Spreadsheets
- Manual reminders
- No centralized CRM
- No AI
- No database reactivation
- Unclear pipeline
This isn't another software.This is how your business operates now.
The platform
The technology behind the business.
Six engines. One system of record. Everything below shares the same contacts, conversations and reporting.
Engine 02
Sales Engine
Know where every deal stands, and never let one go quiet.
- CRM
- Opportunity Pipelines
- Lead Tracking
- Appointment Scheduling
- Follow-Up Systems
- Lead Reactivation
- Sales Funnels
Engine 03
Marketing Engine
Stay in front of people automatically, in the channels they use.
- Email Marketing
- SMS Marketing
- Campaign Automation
- Social Scheduling
- Landing Pages
- Websites
- Forms
- Surveys
- Reputation Management
Engine 04
Commerce
Get paid without chasing paperwork.
- Payments
- Invoices
- Subscriptions
- Order Forms
- Offers
- Upsells
- Memberships
Engine 05
Automation Engine
The repetitive work happens whether or not anyone remembers.
- Workflows
- Triggers
- Notifications
- Tasks
- Customer Journeys
- Internal Automations
- Conditional Logic
Engine 06
Communication
Every conversation in one inbox instead of five apps.
- SMS
- Phone
- Web Chat
- Unified Conversations
- Appointment Communication
Meet your AI workforce™
Meet your new AI workforce™
AI agents can help handle conversations and repetitive workflows around the clock — subject to how you configure them and what your business requires. They don't replace your team. They stop your team from being the bottleneck.
AVA
AI Receptionist
CustomerI'd like to schedule an appointment.
What AVA can help with
- Answering common questions
- Collecting caller information
- Qualifying inquiries
- Checking configured availability
- Scheduling appointments
- Routing calls when needed
Live Automation Lab™
Watch a business run itself.
One inquiry arrives. Follow what happens next without a single person touching a keyboard.
Illustrative workflow demonstration
- 1New lead enters
- 2CRM contact created
- 3AI qualification
- 4SMS sent
- 5Email sent
- 6Pipeline updated
- 7Appointment booked
- 8Confirmation sent
- 9Reminder sent
- 10Customer purchases
- 11Payment recorded
- 12Review request sent
- 13Retention campaign begins
System counters
0
Automations completed
0
Manual actions required
0%
Journey progress
This is a demonstration of a configurable workflow, not a recording of a live customer account.
Hilliard Command Center™
Your business. One command center.
A preview of the environment your team will eventually work inside every day.
Today
Demo dataLeads Captured
0
today
Appointments Scheduled
0
today
Automated Messages
0
today
Customers Reactivated
0
today
Pipeline Value
$0
open
Reviews Generated
0
today
AI Conversations
0
today
Automations Completed
0
today
Avg. Response Time
0s
first reply
All figures shown are demonstration data used to illustrate the interface. They are not, and must not be represented as, actual Hilliard customer performance.
CRM
Know exactly where every opportunity stands.
Tap a card to move it forward. This is sample data in a simulated pipeline.
Pipeline · 7 open opportunities
Demo dataNew Lead
1Contacted
1Qualified
1Appointment
1Proposal
1Closed Won
1Follow-Up
1Sales funnels
Turn attention into customers.
Tap any stage to see what the system is doing at that moment.
Traffic
Sample funnelAds, search, social, referrals and offline campaigns point to one destination.
1 / 9
Stage
0
Handoffs
System
Owner
Build your AI company™
What would you automate if you could?
Select anything you'd rather not do manually. Your system assembles as you choose.
Your AI business system
Nothing selected yet. Choose the work you'd hand off first.
Build this system for my businessIndustries
Built around how your business actually operates.
Same platform, configured differently. Choose your industry to see where we'd usually start.
Home Services
Every missed call is a job that called someone else next.
- AI receptionist
- Missed-call recovery
- Estimate follow-up
- Appointment scheduling
- Lead nurturing
- Review requests
- Customer reactivation
- CRM
- Pipeline management
Configurations vary by business. We make no claims about industry-specific integrations or regulatory compliance unless confirmed for your account.
Hilliard AI Business Audit™
How intelligent is your business?
Take the Hilliard AI Business Audit™ and discover where your business may be losing time, opportunities and revenue.
Ask Hilliard AI™
Describe the problem. See the system.
Not a support bot. A planning surface for what your business could automate first.
Ask Hilliard AI™
Demo responses — not a live modelHilliard AITell me what type of business you operate and the biggest problem you're trying to solve. I'll show you what we would consider automating first.
Build my system
Responses are scripted demonstrations. A production model can be connected to this same interface.
The founder
Vincent Hilliard Jr.Founder & Chief Executive Officer
Hilliard Enterprise Software was founded on a straightforward observation: most businesses are not held back by a lack of effort. They are held back by systems that were never designed to work together.
The company exists to close that gap — building intelligent infrastructure that answers, follows up, organizes and reports, so operators can spend their attention on the decisions that actually move the business forward.
Technology should remove friction
Software should absorb the repetitive work that keeps owners in the business instead of on it.
Systems outperform effort
Consistency built into a system beats willpower applied unevenly across a busy week.
Enterprise capability, real-world access
The tooling large companies rely on shouldn't be reserved for large companies.
Begin
Your business is ready forits next system.
Start with the AI Business Audit, or talk with our team about what an intelligent operating system would look like for your company.